Send in Mal to sweeten them up? Promise him a weekend break to Butlins and he'll be putty in their hands...

Seriously though, I fuckin hate insurance companies and their 'rules and regs' which they're quick to quote in broken english when you challenge them. Hope you get it sorted out mate, I'd see if there was an industry watchdog (Ombudsman?) which you can explain the situation to and ask for their help?


Cheers,
Grant