Originally Posted by
AshleyRst
tbh the only reason i posted it on the car forums is i was told by a member of your staff i was going to get no money back what so ever, and had to resort to selling personal items just to get the car insured with another company, at the end of the day at the time i told you i had 2 years ncb it was the correct information that i was given, fair enough that the company wanted two years ncb, but when a member of your staff said that it would be same if i got the letter surely that puts you in the wrong as well, and taking nearly £600 off me for yours and direct lines mistake is surely an outrage.
Ashley,
I think you need to put this down to experience, look for the proper channels and complain via them. A small amount of bad publicity wont kill a insurance company, it probably wont even damage there reputation if they handle the situation properly.
Another factor to remember, is you are protected by law, and no matter what they put in the contract he law wins!