Originally Posted by
skyinsurance
Hi,
I'll keep this brief as I also need to reply on the other forums you have posted this same feedback about us on as well.
When we insured you, you told us you had 2 years NCB.
When we asked or proof of this, you send us evidence of named driver experience which is completely different to NCB. As such, the underwriter we placed you with withdrew their offer to insure you.
The people to be pointing the blame at are the insurer who told you that this named driver experience counted as NCB, they really should be ashamed of themselves.
As a goodwill gesture and as we are confident there was no malice in your intentions we are looking at a better level of cancellation for you.
Kind regards
Ollie
Sky Insurance
I dont know your company from adam, however based upon reading what you have posted in this post, I know that I would not use your services, I am trying not to go into specifics of this case.
1. Goodwill gesture for cancellation! Are you having a laugh? I feel the guy deserves a full refund minus a fair administration fee.
2. Saying one of your competitors should be ashamed of themselves. No they shouldnt, you should be ashamed that your staff were not trained at a high enough standard to realise this about direct line 2nd driver NCB not being NCB despite it being advertised, and one of your staff members saying it will be fine.
3. There basic wording errors, "you send us" should be "you sent us" - this is regarding the fact as it is a historic fact, and not you should send us.
4. You chose to disclose facts on a public forum about a specific complaint. A typical response from a very small company as they see every complaint as personal rather than what it is, just a dissatisfied customer who needs to be spoken to directly and a polite reply on a public forum.
For these 4 reasons, I open myself up to be flamed as I know my grammar is not the best, and I hope you improve your companies procedures for dealing with negative publicity