Anyone one on here have experiance with Ebays resolution centre, more specifically whos side the are normally biased to, seller or buyer?

Heres the situation i'm in at the mo: My lcd tv's screen packed up on me so after being told it needed to be replaced by a comet engineer i decided to cut my losses and buy a new tv. Was gonna junk my old tv but a mate said i should wack it on the bay cos he got £50 for a broken screened tv a while back. £50 would cover the cost of the engineer so popped it on there. within a day this guy offered me £50 if i changed it to buy it now. i was about to say yes when i spotted i'd put the wrong model down in the add. I told the seller this and apologised left the ball in his court so he could walk away to which he offered me £40 i agreed. We arranged that i would call him the next day when infront of my computer to change auction to buy it now. I did my bit and called him, did the deal, got an email straight back off him asking me to wrap the tv up well, protect the screen and print off courier label for collection Monday. Did all that placing a layer of Newspaper and card across the screen along with near on 2/3 inches thick of bubblewrap.

I got a e-mail off him next day to say he'd received the tv and the screen was all smashed. I called him straight away as i never would knowing rip someone off, and let him tell me exactly what it looked like. He reckons i've gone at it with a screwdriver then sent it? as all the layers were perfect and intact! I told him it was intact when i sent it and the photos in my add clearly show the screen was not smashed (despite it needing replacement as was faulty). I said for him to contact the courier (dhl i think) and claim off the insurance from them as i accepted no liability. He then told me they do not cover TV's and what was i going to do about it? I point blank refused to offer to refund or discount the price as in my advert i clearly stated:

"I do not offer or imply any warranties or guarantees - The item is for spares or repair.

Paypal or cash on collection please. posted at buyers expense with no liability on my behalf"

He's now set up a resolution, which i stated the above and pointed out that i had 100% feedback (so does he but he hides their coments), contacted buyer at every stage etc and that i thought he was trying to scam money back off me cos the courier firm he organised and choose wouldn't pay out and again i sent without any liability!


Phew - sorry about all that, i dont want to back down as its not my fault but i forgot to take pics of wrapping the item and how it was when i sent it, which i'm now kicking myself! Ii know its only £40, but he wants me to refund him £20 cos of the couriers! Out of principle i'd rather he couriered it straight back, give him his poxy £40 back then send the prick a photo of me chucking it in a skip!

I have a feeling that ebay will side with him or do a fifty/fifty