tbh the only reason i posted it on the car forums is i was told by a member of your staff i was going to get no money back what so ever, and had to resort to selling personal items just to get the car insured with another company, at the end of the day at the time i told you i had 2 years ncb it was the correct information that i was given, fair enough that the company wanted two years ncb, but when a member of your staff said that it would be same if i got the letter surely that puts you in the wrong as well, and taking nearly £600 off me for yours and direct lines mistake is surely an outrage.