well im been told by the new company that at the end of it i will have NCB, but tbh im not made of money and when the new deposit is £416 its hard to find that sort of money on short notice, so to all i would highly recomend you stay away from sky, as they are quick to take your money (same day) but took me two weeks to get in touch with someone about the deposit, tbh im going to take this further, as at end of the day i didnt cancel.