do the speedtest thing and see what the difference is
i was with someone (can't rememebr who now) for years and they sent me some live box thing, which i could never get to work
so i plugged the old modem back in again and whereas before it was running at a max of abour 2.0 whatevers it was all of a sudden running at 6.1
and the only thing i'd done was get the modem/router changed
then they said that ebcause i wasn't using the facility they would remove it