i have just switched to BT after being with virgin for 5years,
the last 18mths with virgin have been complete hell for me,
the internet was constantly dropping out which required everything turning off and reset.
this was an ethernet cable connection not wirelesss

the t.v service rarely worked.
since switching to BT i havnt had 1 issue with internet connection and im now wireless with the BT home hub.

i for one will never return to virgin