Long story short here...
- Contacted a trader on here asking if he had any engines for sale
- He replied and gave me a price and a mileage
- Sale was agreed and delivery agreed for about 2 weeks time on Friday 21st May
- Money was paid by Paypal and everything was fine
- Friday 21st came, I waited in all day - no delivery
- Sent e-mail asking why delivery hadn't happened and could I have tracking number and courier company details?
- Reply was that the engine was in a "Central Hub" in Birmingham because it had leaked "hazardous fluids". Seller promised to sort it out ASAP.
- No delivery or tracking information on the Saturday or Monday so I opened a Paypal dispute.
- Seller complained saying his Paypal account was his business bank account and he couldn't trade until I closed the dispute.
- I replied that i'd close the dispute when the engine was delivered...
- Finally on Thursday I get sent a tracking number very late in the evening saying the engine would be delivered on the Friday.
- Engine turns up on Friday 28th (a week later than it was meant to be delivered!)
- I observe a number of damaged bits on the engine - cracked cambelt cover, damaged pipe on the power steering pump, lug broken off the inlet manifold and replaced with a self tapper etc. - as well as there being a pattern alternator and a lot of surface corrosion on the block and dipstick - all indicative of high mileage.
- I contact seller to express my concerns and ask for confirmation of mileage.
- Seller comes back and states a mileage higher than the one given in the original email and blames the courier for the damage.
- I say that i'll keep it if he gives me a partial refund which he agrees to.
- He tells me I need to close the dispute so that he can use his Paypal account to issue me the partial refund.
- I closed the Paypal dispute early Friday evening and as yet haven't received the refund despite sending 2 reminder e-mails...
- When I checked all the courier paperwork there was nothing to suggest the engine had been sent any earlier than Thursday 27th...
Now, as you can imagine, this has not been a particularly great experience with a trader on here...
How long do you think is an acceptable period of time to wait for this partial refund before naming and shaming?