U dont need to work hard, optimisum is nothing to do with it.

Even through all of this people have been saying you sell a good product. surely this says some thing.

Take a step back from it for a few hours. Forget your Simon. Then look at the Threads from an outsiders view.

As for Phil, If he manages to make more than you sold it to him for then wounder. But so what.
I sold three of my cars for more than I paid for them.

Stop being a stubburn git (no offence meant in jest) sort it out put this sorry affair to bed.
Stu, said it himself in 30 hours it will all be forgotton.

I even remember a post u put up urself saying your C/S was poor and you wanted to sort it.

Show a CAN DO Approach