Originally Posted by
XRT_si
Shings - Yes I understand the retial environment, I do a lot of extra hours (unpaid!) etc... In order to show this. Just what they are doing is not reasonable IMO.
Its not a manager thing either, I am part of the managment team. Halfords got an American analyst company in to highlight where the compnay could make more money essentially. It came back with a report which basically said rota changes were the best way of increasing productivity.
Should spend more money on staff retention and training and not on fancy new computer systems that crash out half the time (bring back PTS!) and American analysts, some of the knowledge of some of the lads is embarassing.