Simon you may not want a confrontation with an angry customer for whatever reason but you have one
it seems to me that it would be less harfull to your business and yourself if you did conduct this on the phone
verbal abuse probability is very high
i have been in this position on this forum and another for not posting things as promptly as i should have, im a lazy coont and its my fault for that but the last thing i wanted was every fooker on passionford to think im a wanker cos i was to lazy to post something (may be true tho

) ive enjoyed meeting ppl on passionford and will continue to do so.
I know you sort of and i know Phil and he loves your ass (sorry phil

)
your not a coont and your gear is tip top
business is like life and like my mrs ran off with a jamaican black man parcelforce probably dropped your coilpack driver or you accidentally went for a Piss in the workshop on it one night when drunk.
Whatever, but save yourself more agro and talk to the irrate gus and sort it out
oh and if you need any help in production im a quick learner, will do soldering and be gerneral assembly monkey for free SECS monitor