Originally Posted by
Oranoco
Sale of goods act 1984 "Goods must be for for the purpose for which they are sold" The goods are not fit for purpose. I have had a very similar row with T-Mobile and they back pedalled like mad
In addition to the Sale of Goods Act 1984, I would also be citing The Supply of Goods and Services Act 1982 and also the Supply of Goods to Consumer Regulations 2002.
The solution to the problem is simple: Stop communicating with them by telephone or in person and write to them. Send a letter by signed for post stating that it is a "letter before action". Explain the problem and timeframe it needs to be rectified in. Futhermore, citing the above mentioned acts and regulations state that if the problem isn't permenantly rectified or the contract terminated, you'll be instigating a claim via the small claims court.