They did this to me before 2 days before i was due to go on holiday. I went into the bank and spoke with the manager who was a stuck up fucker, he simply said we dont have to tell you and the truth is they dont!! I went mental and took every penny out of my bank there and then and told them to stick it up there arse whilst telling everyone else in the bank what was happening.

I would go to Natwest and speak to them, best of a bad bunch.