Long shot this.

My brother's PC running XP keeps crashing. In Event Manager the activity that causes the problem is a program or something called "OMSCAN". The error message in the Event Manager is something like:

"OMSCAN service failed to start....the system cannot find the file specified"

The solution suggested is to disable the service that is trying to run OMSCAN or reconfigure OMSCAN.

MY question is - which XP service runs OMSCAN?

I've searched on Google and OMSCAN seems to be something to do with a Hewlett Packard product called Open Mail. There is no HP hardware or software on the PC so why this error is occuring is flumoxing me.

I've checked through Google, Experts Exchange, PC Banter, and the various support areas at Microsoft, and searched my brother's PC for files with OMSCAN and all permutations I can think of but have come up with nothing.

Anyone here got any ideas?