Originally Posted by
Elvis
Wrong, you will find when you sign the hire agreement that you are to inform the hire company with in 7 days of your claim being settled or you are liable for any charges there after. thats industry standard, and in the small print of every hire companys hire agreement.
If the hire car is supplied(even though through a third party) by the insurer in law the contract is between the insurer and the hire company, it's nothing to do with the user.
I had hassle with WILLHIRE, had to put a £100 cheque down for courtesy car, they stated in the agreement VERY clearly they would NOT cash the cheque unless there was any damage.
They as agreed came to collect car 3 weeks later, when I asked for my cheque, they said,
"oh we always cash the cheque, we'll send you a refund", so I said "ok when it has cleared in my account you will get your courtesy car back", it was a 2 month old focus.
They said "ok well call the police", "use my phone I said, save your mobile bill", plod came told them nothing they could do, as I was in the right holding property until a debt had been paid, they soon found cash!!
Another industry standard is they are the bigest crooks going.
tabetha