Aside from the usual recommendations and price; what do you look for?

I have two near me. One is a long standing family run business that does restoration work and when I went in they had a newish TVR in for repair work. However their premises aren't great, seemed untidy etc. BUt you can't jusge a book by it's cover etc and I get the impression they will take more care.

The other is what I would class as a more commercial set-up. They do a lot of work for the police etc which makes me think they may not spend the time to do a great job.

I'm inclined to go with the first but what do YOU look for?

Alternatively I could go with the overpriced dealer option....