Paul I see where your coming from.
BUT!
He had already fitted the part, and just wanted to confirm a few things (thats the way I make it out), so its not like he was nagging them loads asking silly questions like "will this T4 fit straight on my RST"
I can see both sides of the fence here, but in this instance he didn't deserve the treatment he claims to have got.
Of course without hearing the conversation ourselves we will never know.
So really this thread is a bit like pissing in the wind