So its the company at fault without hearing their take on things, the thread starter says they are a well recommended company so they aint twats thats for sure. The thread starter should be sorting it out with them not comming on here & getting the same sad internet heros baying to 'shoot the bastards' . Always two sides to a dispute but that dont matter does it as long as we can shout 'name & shame' & lets stick the boot in boys.