A Tuner will have happy customers. They will also have unhappy ones. However hard they try it will be impossible to keep every single customer happy every single visit. Some people are just never happy as they can just be that kind of person that is never happy.

The trick is to make sure that the percentage of unhappy ones is as low as possible. But I bet my last buck that EA's ratio of unhappy customers were higher than all of the other big tuners.

I do not doubt that the guys above defending EA were happy with the work. But I will bet that these happy ones are customers who were having less complex work done. Setting up a Fiesta Turbo or Escort Turbo.....?? Plus "off the shelf" Cosworth chips (tried and tested Superchips or Mountune maps - 20 year old technology) with a bit of minor fettling, a bit of a set up and away you go - you cant go wrong!! Somebody else has done all the work already!! You just load it and plug it in! It's hardly mind boggling Formula 1 innovation is it! But there are even EA customers of this type that were unhappy. High CO's and excessive fuel consumption etc. A joke!! To anyone that knows their salt these cases are a fucking joke. You are just using copies of a chip that someone created in 1987 for fuck sake. Set the base idle and CO and away you go. But EA couldnt even get this right! It's as if EA had good days and bad days. You cannot have this in this industry. You have to be consistent or you wont last.

But it's the customers that have more major projects where a tuner really has to know their stuff. And this is where EA seems to have stumbled. Big engine builds and subsequent failures here, Focus RS engine failures there. I have heard loads and loads of horror stories 1st hand direct from these EA customers mouths. And they are very high in numbers and truly shocking stories.

You don't hear this from customers of Mark Shead, or Reyland, or SCS, or NMS or MSD etc. Why? Simple. Because these guys really DO know what they are on about.

Engine Advantages didnt!!

And that's why they are gone! And its the only reason. Apart from the fact that they were greedy. Excessively greedy. Or was it just me they ripped off?

Yes, I am sorry for the people who worked there who have lost their jobs - and certainly do not think it funny! But we should also be sorry for the hundreds of people who have had to pay for work to be done elsewhere because EA fucked their car - mainy have had to have expensive remedial engine repairs. And for the ones that had their cars fucked big time. That's who we should really be sorry for here! Paul Hills has found another job already - and no doubt had it lined up months ago. I had to find another ten grand! Plus the twenty five grand he prized from my bank account. I was seriously ripped off by this greedy incompetent twat. I am extremely sorry for that! And that is also not funny.

But to the chap who is still driving around in his Stage 3 cossie that hasnt blown itself to bits after going to EA a year ago, or the guy who had his stage 1 Fiesta Turbo set up and it hasnt imploded into a puff of molten metal and steam..... I'm very happy for you.