I badly dented a wheel in a pot hole on my old gsi astra was told loads of places it couldn't be fixed . took it to my local wheel refurb place and they was able to pull it out and done a bloody good job on it all for £50 .( mine had a half moon dent in it and was losing air . i could get a screw driver between the rim and tyre). . might be worth a try shopping around.

With the pot hole matter . id get a few people to ring up and moan about it then give it 2 days and then you ring up and complain and claim. from the first person reporting it usually they will put in a 5 day order for it to be looked at /sorted . they dont work too quickly