Mark,

It's hard not to take this personally, as i've known you for what must be 5-6 years.

You have my direct line as we had spoken upon this on numerous occasions and I could relate to you on a personal level with the life experiences that we have both gone through. I felt we had always got on well and you could easily have PM'd me or called me on my direct line about this, but am more than a little disappointed that you choose to join the keyboard warrior crew instead.

We did encounter problems when trying to better ourselves by improving our operating system (as fully explained by me within another anti-greenlight post titled 'greenlight disappointment'), but things are getting back to normal now.

Greenlight's pricing stance is that we offer THE BEST deal we can the first time around and save our customer from having to play tennis, or feel that they have been marked up then discounted as soon as you come up with a better quote. Which will be why we couldnt improve upon the terms we provided for renewal, as they were the best available with the level of cover that you currently have under your existing policy.

I know that parts of the Insurance market operate some kind of 'street market' style bartering within their rating or pricing structure, but we feel that giving the best deal we can to customers first time around (rather than quote £1000 then miraculously drop to £600 without any change of detail other than you having a better quotation) is the approach that demonstrates the most integrity.

The problem that we have with your particular quotation is that your current vehicle is not a performance model and the modification is the sole reason that we are able to entertain it under the scheme that you're covered upon.

As you have found, we are not the most competitive company for non-performance models as our rates/terms & minimum premiums have historically been geared toward high performance or modified vehicles (which effectively means that we could cover a Focus RS or ST for the same rate that we are covering your current car for).

I can confirm that the amendments you required were included within your renewal quotation free of charge and I do appreciate the people that you passed our way, but felt there to be some merit in responding to highlight both our pricing stance and the reason why we may not be so competitive for you, which is not to do with your risk profile and solely due to the vehicle being a non-performance model.

I'll call you shortly to discuss this further.

Kind regards

Tony