Thanks PA SJO,

After this thread (which seems like the trader equivalent of being 'cluster bombed') i'm thinking of taking a job at the United Nations.

The problem is that if we can't do exactly what a member wishes, in the way they wish it regardless of their risk profile or circumstances we're instantly chastised or regarded as rubbish. Data protection legislation also often leads to episodes being left open to biased interpretation with only one version of events being published, which is again frustrating.

We do always look to use customer feedback to improve our operation and are genuinely trying to trade by supporting the forum along with it's community both financially and with providing technical advice.

With our being present here in a visible interacive way we do represent a tangeable target and this type of thread does lead us to question our involvement as to whether maintaining a forum presence is viable, worth the hassle or public chastisement that comes with this kind of liaison.

What I can confirm is that there is not an Insurance provider in the land who represent all things to all men and can cater competitively with the right cover for every risk profile, especially when it comes to high performance or modified vehicles combined with other types of vehicle.

I do understand that forums can be fickle and with something so subjective as Insurance in which our current Underwriters cannot cater for certain risks, or will carry out due diligence and not just rubber stamp agreed values we are in the firing line on some occasions.

We are here as a trader and throughout our time here we have always looked to provide advice to everyone who requires assistance regardless as to whether they are with Greenlight.

It's always disappointing where we could not help some of you, or did not meet the expectations of what you required. What you also have to remember is commercially, we purely get paid for placing risks as opposed to declining risks so clearly we always look to help as many people as possible.

Our not being able to assist, or for cases in which we prove uncompetitive this isnt anything personal and should not be regarded or taken as such. Rating acceptance or term application will always be based upon our respective range of Underwriters' individual historic experience.

We are always looking to improve our offerings and now that we have successfully integrated our latest internal operating system we have began to process of adding several new Insurers to our available range to boost our coverage.

These will come to fruition over the next few months and will lead to our being able to help more of you.

On a personal front, i've been involved with the Passion Ford community for around 7 years now (prior to previous crash & restart back in the day). It's a vibrant community with some really really good people that i've encountered along the way, who i'm personally glad to have been involved with.

Kindest regards

Tony