Natwest are shocking!! My credit card never arrived first time and the joint account i set up with my partner was never set up. They had lost all details for everything, even though everything went into a prepaid envelope.

So I did the credit card application again and the pin arrived and the direct debit set up arrived but no card. So my mum mentions to bank it hasnt come. I go into a petrol station go to pay for my petrol on my normal account and the card comes up as stolen (even though it is my debit card not my credit card) I had just received my joint account debit card from Halifax (as we went elsewhere to set up our joint account) but I don't know the pin!! Luckily the girl felt sorry for me as she saw my face when she took my card!!! Anyway she let me sign for it! They cancelled the wrong card! Even though I have had that particular debit card since 2007, so how the hell they thought that it had been lost in the post for nearly a year i don't know!

So now I have no Card and no money on me!! I ring up and complain and she says I will get a new card in just over a week!!!! great! then guess what my credit card arrives! but i don't want that cos I have money in my account! end of rant