i had hassle with barclays the other week (and everytime i use the useless jobsworths lol) payed in a cheque and they lost all recognition of it, was hassle getting it back, i went in about 4 times before going mad at them then they found it . just told them i dont care if i dont have a reciept your cctv proves i paid it in if you'd vcr to look and its your responsability to check it and if its not checked and found i shall be making a formal complaint . worked as they phoned me half hour later and had found it