16 Warranty and Returns
16.1 Unwanted goods - For unwanted goods Maplin offers a 14-day return policy. 14 Day Return Policy - To return a product under this policy the Customer should:
• Return the product to one of Maplin stores within 14 days or
• Follow the returns instructions on the delivery paperwork or
• Email Maplin at
customerservice@maplin.co.uk or
• Telephone Customer Service on 0870 429 6000 or
• Write to Maplin at the address in Condition 1.1 A Returns Number will be issued and this must be clearly identified on a returns label or the external packaging, and internal documentation when the Goods are returned, no markings should be made on the product or product packaging. The internal documentation should include proof of purchase, the returned product must be complete, and in ‘as new’ condition with original packaging. Certain product categories by their nature are exempt from the 14-day return policy; these would include for example software, cut cable, built kits, disco equipment and consumables. Maplin will not accept the return under the 14-day return policy of any Goods that have had a manufacturers or suppliers warranty or registration invoked. Maplin will deem such registration by the Customer as acceptance of the Goods.
Maplin must receive all returns within 14 days of the Returns Number being issued and any Goods received after that period will be dealt with on an individual basis. The Customer must take all reasonable care to ensure that all returned items be suitably packaged, and that the Goods are protected when being returned. The Customer must provide to Maplin proof of despatch to Maplin. In the event of Goods being returned without a previously allocated Return Number the processing of any claim by
the Customer is likely to be delayed. Customers whose transactions are covered by the Distance Selling Regulations the 14-day returns policy will commence after the 7-day cooling off period.
16.2 Where unwanted Goods are returned to Maplin after the expiry of the 14-day return period but within a reasonable
period of time Maplin reserves the right to levy a handling charge. A charge of 20% of the invoice value of the Goods returned, with a minimum charge of £10 will be levied on Goods which are not defective. The Customer must bear all the costs of returning any unwanted Goods to Maplin and provide proof of delivery.
16.3 Faulty goods under Warranty - Any defects in the Goods which under proper use appear within a reasonable period
after delivery and which are due to faulty materials, workmanship or design will be made good by Maplin either by repair or, at the sole discretion of Maplin, by replacement or refund. Any claim for Goods or the defective parts should be returned together with proof of purchase and (if relevant), all complete accessories, instruction manuals and software and, wherever possible, in the
original packaging. Any claim for defective Goods or parts must be made in writing (specifying the date of purchase and invoice number) within a reasonable period of time after delivery.
16.4 All warranties and conditions which are capable of being excluded by statute or otherwise are excluded from any contract provided that nothing in the contract shall affect the statutory rights of the Consumer or liability for death or personal injury caused by the negligence of Maplin.
16.5 Maplin Reserve the right to inspect at the National Distribution Centre in Wombwell any Goods returned prior to issuing credit for those Goods.
16.6 Warranty seals applied to any Goods supplied by Maplin must not be removed or broken and any product without the warranty seals intact will be deemed to have had any warranty invalidated and the Goods will be deemed to have been accepted by the Customer.
16.7 The warranty period as stated in 16.3 is from the date of purchase If goods are replaced within this warranty period, the warranty will continue from the original date of purchase unless specifically agreed otherwise by Maplin in writing.
16.8 Conditions 16.1 to 16.7 inclusive do not affect the statutory rights of a Consumer under the Consumer Protection (Distance Selling) Regulations 2000 or any statutory modification thereof.
16.9 ‘B Grade Products’ The B Grade Products are all clearance items; there are various product conditions for example:- New, boxed and end of line
Scratch and dent to product or packaging or both
Refurbished
Used and returned
All of the B Grade products are tested, in full working order and carry a twelve-month warranty.
so in short they have to refund you ....