Sorry Buddy,

But the finance change was sprung upon us back in July and although we had one line of finance in place it took some time to get agreement for the second option.

On the upside, we did manage to improve the interest rate.

If you can provide me (by PM) with the number or date/time you called from i'd be happy to review your call to assess this and have a 'chat' with the individual who provided a service below your expectations.

Kind regards

Tony