Pissing in the wind tbh matey.
I had a problem with a 3 week old dishwasher that let out the hot condensation from one of the sides and fooked 3 of my recently replace kitchen doors an units, it took me days to get through to the right people,the tech guys (tossers i prefer to call them)
One came out and told me it was fitted incorrectly and it just needed moving over a little (wtf!?!)
So he did this and left it running,then left,but to no avail it was still leaking hot condensation, i phoned the tech guy back up to ask him to come back out but he said he couldnt do anything more as it was incorrectly installed in the first place and put the phone down on me.
I phoned curry's and after a lot of shouting i managed to get through to a manager of some sort,remembering the dish washer is only 3 weeks old,they refused point blank to do anything untill the point where i told them that i was going to get my solicitor involved under the sale of goods act 1979.
Then they were my friend again and asked what i thought should be done to rectify the problem, i said "just send me a god damn new door seal" which they did and it was sorted.
So after 2 days off,1 door,2 draw fronts,1 unit carcus and a lot of agro i got a new door seal worth £6.50 which sorted it.
Then i tried for compensation for time off and "costs incured" due to being sold a faulty item in the first place and got absolutely no where in the end i had to go through my house insurance to get all replaced.
Good luck Dude,you'll need it!!!
steve.