kick up a fuss in the store

but i would serious spek to the manager first in the store and tell him what's what in as calm a voice as you can muster

then, if they don't give you a new telly with free 5 year warranty/stand/set up/delivery/etc then kick it up another level

what you really want is the money back ffor the telly, plus your incooured expenses for having the days off when they said they'd put it right, but you are wiling to settle for the other freebe stuff IF it's not up to the shonky standards they have already set themselves with the telly ou had the problems with

it is the store who deals with the first year policies so they need to sort it

(but don't start swearing as you will get escorted out by security and possibly make small children cry, been there, done that with the extrernal hard drive,at pc world, but to be honest, it was worth seeing the guy behind the counter sweating buckets and his hands wobbling as he tried to press buttons on the keyboard to call up the details but that was for £80 i could have done without, your telly isgoing to cost you a few hundred so best not loose your temper too much)