Originally Posted by
Mr C
mine has gone up £2 too mid contract, can they do that? If I was to cancel I wopuld owe them to the end of the contract so how can they change their side of the written? thay could put it u[ by £30 and I would still have to pay, surely thats not right?!?!
They can change the price but only by a certain amount mate, as long as it's not over a certain percentage of what it was at the start of your contract.
Originally Posted by
SassyRS
I just had my sky + fitted yesterday, I got a free sky box (through recommend a friend) and £50 of vouchers and becuase they fucked my install date up i got £20 0ff my first monthly payment ..
There customer services team are utter tosh and havnt a clue what they are doing imo, I still havnt recieved my sky card to active my sky its a friggin joke!
If i knew it would be this much hassle i would have bothered at all..
** rant over**
Cheers for that, I was customer services for 9 years, lol.
No offence taken though, I reckon I was pretty gd, but there are a real bunch of numpty's working there too (same as anywhere I guess!).
The card usually takes maybe up to a week to process, then a couple to get to you, so if you got a quick install date, it's just unfortunate the card wasn;t there for the install. They don't guarantee it being there in time, which I personally think is shit.
You did well to get money off your subscription though (well, in the grand scheme of things I'm sure you'd rather it have been a smooth install process) but normally they wouldn't give stuff like that out so easily.
Originally Posted by
redrsmk5
Thanks guys, i know that the calls are all recorded so i made a point of saying to the guy at the beginning of the call that i dont have a phone line, and mid call he still offered me the free install of sky plus but then at the end of the call he came back on after speaking to a manager saying that i would have to pay this "manual alignment" fee of £25 which was never mentioned at all.
Ive had sky digital with the smart panasonic box for nearly 10 years now unconnected to a phone line. When i used to pay for footy matches they used to send a signaal to the dish so i just dont understand this charge for Manual Alignment?????
Mart
Not ALL the calls are recorded unfortunately mate, just randomly
As I said previously, you couldnt get sky installed without a phone line until recently, that's now changed so that Sky can reach a wider customer base (people who maybe use mobile's instead of landline's) but then you don't qualify for the subsidy from the interactive company.
If you take a new system, you're entering into a new 12 month contract, therefore the old one becomes obsolete so it doesn't matter that you had it connected before unfortunately.