Had my N95 for a good few months and had no problem until I went away in June.

Whilst away the phone started to crash and throw me out of the internet. I got home and reflashed it and the problems persisted so I took it to my local Nokia service centre.

After 2 weeks the phone was returned to me with some shiney new software and it worked great. For 20 minutes! Every fault I took the phone in for was still present. I phoned the repair centre and the guy was really rude and told me the problem was down to me using a non genuine Nokia memory card in the phone and to run without the crad and the faults would no longer be present. I did as he said and ran the phone without the memory card and no surprise the faults still persisted so I immediately phoned Nokia direct and spoke to one of their guys who told me, as I suspected that this was complete rubbish and I should return the phone to the repair centre. I returned to the repair centre and spoke to the same bloke I had spoken to on the phone who just repeated himself. I told him I had spoken to Nokia and they told me this was not the case and I should bring the phone back. The bloke then got really snotty and refused to deal with me or my phone and asked me to leave. I was fuming to say the least.

I called Nokia again and logged an official complaint against their repair centre.

Seeing as my contract is with T-Mobile I took the phone back in to the store as I didn't want to foot the bill for insurance on the package to send it to Nokia directly.

Got a phone call saying my phone is back!!!

A quick phone call revealed that all they've done is reflash it again. Not happy and I told the bloke to send it straight back to them as I'm not willing to come and sign for the handset.

Really really p*ssed with Nokia at the minute as their answer to any issue is to reflash the phone and just send it straight back to the customer.