surely thats your online banking being hacked and not card cloning?
its been all over the press for the last few years to ignore phishing emails supposedly from banks. strange how many people are still not aware of this.
a bank would NEVER email you asking for your details, they would write to you.
and thinking about it, i've had a few bank accounts and the bank has never ever asked me for my email address. so if i got an email from my bank, it would sound a bit fishy!