tbh i went with tesco's............. they get the local guys out, to date the have come out to me twice in 4 years and both times they have been great.......i explained its 4x4 and low and they always send out a flatbed and the guys couldn't have been more careful, even when i offered to sign for responsability about the front spoiler ( its only a sierra after all.. )he did his best and come up trumps no damage..... only my experience of course ....

sorry to hear about yours though