to elvis, get legal advise and cliam the money back that you have had to fork out, plus the cost of having to be without the car plus the agro of getting it to and from the bodyshop, plus getting it recovered etc, etc plus the cost of having to be out for so long when youcould have been doing somethng importnant instead like being home asleep ready for the next days work, which you might havemissed because you werre tired and stuff

find each and every bill you can, include bus tickets and train recipts if you can get them to add some more weight to your case

don't forget to add the cost of the replacement parts that you've had to source because the patrolman lost them, and that you can't take the car anywhere because it's got no water in it now

and then ask for your money back that you paid out to be a member in the first place, seeing as they have shown their ineptidue in such a way