And our MD wonder why we're doing shite.

We (Motorworld) had a 'hard parts' training course last month, at least half of our managers thought a glow plug was exactly the same as a spark plug, but for a diesel.
The guy training (and I use that word loosely) also informed us that all cars with ABS need DOT 5.1 brake fluid and tried to argue the toss when I corrected him