Issues, problems do happen folks, people are all to quick to jump on the band wagon without hearing the full story.

Doug has done my dash before and not a problem in the slightest.
He has also done a blinding deal with the guy in question to which what can you say.......?
Other than id be chuffed with a refund but he gets it all done for free as well.

I have used royal mail in the past and refuse to know however as they do loose shit constantly...

Only ever use Parcelforce now on an insured service, costs more but you have the oppertunity to claim.