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Old Jun 3, 2008 | 09:31 PM
  #29  
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Garage19
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Joined: Jul 2004
Posts: 3,446
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From: Nr Ipswich
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Parts are in the post. I had too send three parcels at a cost of £39. This has been a nightmare as far as i am concerned.

I offer free return carriage on all my work and quoted Keith not realising he was in northern ireland. My courier wanted a £45 to send it there but i thought i had better honour the quote and sent it via royal mail at a cost of nearly £30 instead.

Turns out royal mail lost the package. At this point i refunded Keith the his full amount and purchased some other parts at my cost to replace them.

Keith supplied another dash and a large box of extra parts (15 parts) which i also coated for free. I have just posted them all back to northern ireland at my cost again.

To summarise, there were problems but Keith has ended up with his original order free of charge without any extra carriage and another big box of bits for his mate also free of any charges. I, on the other hand am over a £100 down but i don't mind as hopefully it will make up for the royal mails failure.

Last edited by Garage19; Jun 3, 2008 at 09:34 PM.
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