bts new contracts are now 18 months for there internet connection not 12
mines always been fine 4.5 up to 5.5 for land line connection. i was going to update to sky but after there test via the line..internet speed was the same
so renewed my contract with bt
PS HINT HERE
if you cannot understand the operator on the phone. you can ask to be transfered to a engish operator on the phone "its not racist" and you will be transfered over to one