Hi , if u can get in a chat room or msn , I can help u directly , I'll direct you on what to do , even better if u have skype we can talk free of charge , in the mean time if can tell me about the laptop , wath kind of behaviour have, ex: freezed, pop ups, error messages , etc.
See u soon
Gerry
P.S. I'm italian so be pacient with my crap english. Ciao