i se where you coming from chip, i dont think i have a case with trading standards but

they ddint ask me if i wanted the hose replaced, no price was given jus "we'll look at it"

i didint agree to the work i wouldve taken it off my self again and then bought a hose of them fitted then they couldve set it up

2.5 hours to chnage a hose from the thermosta housing to the rad on an rs turbo is taking the piss big time