Dan

I'd be very interested to review every call you made to us in relation to your policy - please PM me the phone numbers that you called from and I will review the calls.

Service wise, other than processing the initial new quote applications online nothing has changed.

In order to be more efficient in relation to processing the initial quotation we made this change back in September. However, you can apply online and follow up by telephone if required.

With regard to getting through to specific people, the only time that key people here are not available would be for annual leave, development projects, training or relevant meetings.

If someone specific isnt available, our staff should ask as to whether they could help and would ask the specifics to ascertain whether they were able to do so.

I'd also like the opportunity to look at the claim, as you appear to be insinuating publically that we have a problem there - again, we emply specialists to ensure that claims run smoothly and in the event your experienced a problem why not contact me?

I've been present of PF for over 5 years now so you could have used phone or PM.

Your being a prior customer for years is very much appreciated and i'd like the opportunity to check into your case to review all involvement personally.

Can you PM me your postcode & Reg number to assist me with the policy trace.

Kind regards

Tony