Originally Posted by James Porter
All i can do is wait for DHL. Ive submitted the claims form & spoke to them last week so what more can i do but wait? I sent them & supplied a tracking number for the wheels so stuck to my part & was helpful BEFORE he threatened to come to my house.
Its just 1 of those things, i said i'll sort it & i will but constant persistance & threatning pm's wont get you know where. As most people who have had something go missing will know that theres fuck all you can do but wait.
J.
I've been in the same position with DHL as well
James, good on you for replying on here and advising you are dealing with it.
In my case the company I used to send some coilovers were not DHL, but used them to do the actual delivery. DHL couldn't tell me much and advised me to claim when they went missing, all of sudden 4 weeks later they turned up. Thankfully the buyer was quite patient and happy to keep them once they showed up. I just kept him posted every time I spoke to or heard from DHL.
PDH11R - Good to see this is being dealt with, one thing I will say is I'd be very surprised if James had sent 3 wheels only - can't really see the point of that, so it's bound to be a DHL fault. Now James is on it hopefully he'll keep you posted and DHL will find the wheel (not exactly easy to lose compared to say a small letter).
Did you sign for 3 parcels only when they were delivered? Does the POD sheet / delivery note say Parcel 1 of 4 etc?
Si
Stay patient