Takes the piss doesn't it. Me + my missus were waiting all morning for a new bed to be delivered, it arrived reasonabaly on time. We then started assembling it + the twats had sent 2 'head' ends. Took numerous arguements with the company all day with questions like 'are you sure they're both the same height' for them to tell us late afternoon that it wouldn't be rectified on that day, so we wasted a whole day, cheers!!