Vroom,

You can still use hotmail, but you will need to add greenlight to your safelist before you apply.

Due to our sending a quote guarantee and details via e-mail for our potential customer to retain for each application made, we do send an awful lot of e-mails each day.

Whilst these are genuine (ie not spam) the enhancements to Hotmail accounts in terms of their spam/junk filter often mean that our e-mails unfortunately end up there.

We have contacted Microsoft three times in an attempt to resolve, but they are such a goliath of a company and the best they could offer for a sizeable fee would be around a 25% improvement in receipt of mail.

With this in mind we backed off and continued our development of an automated process, which will be available next year.

In the meantime, if you have a hotmail address you can still apply online with that address - but in the event that you do not receive a reply simply call our office and we will be able to trace your online application.

Alternatively, you could set yourself up with another free address that has greater flexibility (such as gmail - google mail or similar).

Kind regards

Tony