Not easy at all though. You have to be thick skinned (i.e HARSH) but also caring at the same time.

Try calming down somebody who is throwing their DVD player, Hi-Fi, kitchen knives, etc at ya (trust me its not as easy as throwing them back at them, been there, done that, got laid out by him in the end )

Worst part about it is dealing with the younger ones. So many people who have been estimated for First Class Degrees at uni, got stuck in the rut of drugs, now suffering Drug Induced Psychosis with no prospects