I think I am within my rights to go to the Virgin Customer Service desk and explain to them I am not happy that a) my flight was delayed three times, b) I was switched to a flight that landed at the wrong airport, c) my luggage wasn't put on said flight, d) it was then sent to a different aiport, e) then missed the next two planes to be sent to the right airport, and finally f) took 3 days to arrive with me - meaning I had to go buy clothes, and personal items such as chargers etc since mine weren't with me....

Personally, I think that gives me the right to go tell them all of the above, and ask for an upgrade or something