Originally Posted by Wazzzer
by law the shop can give you the contact details and let you deal with it, the guarantee is with Microsoft, not with the shop.
Sorry chap, but your wrong.
Your contract is with the shop you bought it from. There is no such thing as a shop 12 month guarantee with things such as electrical goods. You are covered for up to six years depending on the value, ie you would expect a new Sony tv to last longer than a Grundig for example.
For up to the first 6 months its the shops responsiblilty to prove its broken, after that its up to you if they ask you. A simple report from an electrical store saying its fucked will do
The shop can either repair (in a reasonable length of time) or replace/refund you.
Don't let the shop fob you off to microsoft, by law its the shops responsibilty to deal with the problem.
