It is the Norwich store and I can honestly say that at no time in the several years that I have had no other choice than to purchase from it, have I received anything that I could even describe as mediocre in terms of help.

Infact, on my most recent visit I VERY narrowly avoided hospitalisation when one of the staff (perhaps it was the store manager?) knocked over a very large and heavy Acro-Prop which would have certainly hit me had I not moved very swiftly.

I also recall on an earlier visit, one member of staff, whose attitude was so bad then when he single-handedly attempted to lift a generator into the van, hurt his back, then took it out on one of the posts in the car-park. Hurling a string of expletives and, I would imagine, injuring his foot quite badly.

Hardly the pinnacle of professionalism in my opinion. Incidentally, I would appreciate confidentiality in this matter.

Thank you.

Christian Major.