Dear Sir
Please be assured we have taken note of your correspondence and the issue you raise.
We were indeed very sorry to learn of your complaint. Great care is taken in providing excellent service to all customers and we are naturally anxious the high standards set by this Company are strictly maintained. Please could you advise which store you refer and what problems you have encountered.
We apologise for any inconvenience caused.
Kind regards
Clare A Maxwell-Ingham (Mrs)
Customer Care Administrator