The first time i had bt broadband installed it was utter shite running through the usb connection it kept dropping connection all the time, i made 60 phone calls and it took a year to get the problem resolved and the main cause of this is that the call centre is in india enough said !, contract ran out decided to change service provider and found out bt were the only service providers in my area so i HAD to go back with them but on a new line, had it now for about 4 months running through the ethernet socket and no dropping in connection and the speed and service has been great so far, hope this helps.